Contact SafeReel

We answer every message personally — usually within one business day.

Support

[email protected] — account and billing questions, API help, quota increases, private-deployment enquiries, and Data Processing Agreement (DPA) requests for paid plans.

When writing about an API problem, include the check or job id (chk_… / vid_…) and the approximate time — it lets us find your request in the logs immediately. Never send your API key; we will never ask for it.

Security & abuse

[email protected] — vulnerability reports and abuse reports. We acknowledge security reports within 2 business days and aim to triage within 7. Our disclosure policy, infrastructure practices, and incident-response commitments are published on the security page.

Everything else

• Product documentation and the OpenAPI spec: API docs and /swagger on a running instance.
• Live service health and incident history: status page.
• Privacy, retention, and subprocessor questions: trust page — or just email support; the page is the short version of the answer.
• Press, partnerships, and launch enquiries: [email protected] with "Press:" in the subject line.

What to expect

• Support and general email: reply within one business day.
• Security reports: acknowledgement within 2 business days.
• Availability incidents: watch the status page; we post updates as we learn and a postmortem within 48 hours of resolution for any significant outage.

SafeReel is operated from Türkiye with infrastructure in the EU; email is the fastest and only channel you need — there is no phone line and no chatbot between you and the operators.